General Sales Policy

Product and program prices, sales, and special discounts are valid only for the dates and deadlines upon which they are offered, and they are not valid on previous or future purchases. I don’t make exceptions to this policy as it would not be fair practice to do so.

Digital Products

Live Online Programs

Individual Coaching

Reduced-Fee Speaking/Training

Referrals

Digital Downloadable Products: Includes home study programs and all e-books or e-courses accessed and downloaded digitally

⸭ Please note the guarantees on the sales page for each individual product.

⸭ Digital products are not eligible for refunds. A request for a credit equal to the amount of purchase must be made within 30 days of the date of purchase. Credit may be used towards any product or program available on the CoachLisaB.com site within one year. Credit may not be applied towards coaching.

⸭ If using the payment plan option for purchase of a digital product, no credit will be given unless or until the balance of the purchase price is paid in full.

Live Online Programs: Includes all programs delivered live or recorded online via webinar or video

⸭ I issue refunds for live online courses within 30 days of the start date of the course.

⸭ If you choose a payment plan to pay your program fee, you agree to pay the tuition in full as per terms of that payment plan as listed on the web page for the program.

⸭ If you choose a payment plan to pay your program fee, and your credit or debit card is declined for any reason for any of the payments, you will immediately use another form of payment upon notification of the decline, or you will forfeit your placement in the program.

⸭ If you choose to remove or cancel yourself from a live online program after 30 days past the start date, you understand no refunds will be issued, and if you’ve chosen to pay your fee via the payment plan, that you are still responsible for paying your balance in full.

Individual Coaching

⸭ Unlimited Quick Results Laser Coaching Package expires 6 months after purchase. Please mark your calendar with the expiration date of your package so you don't miss out on any coaching or support.

⸭ The Strategic Focus Coaching Package expires 3 months after purchase. Please mark your calendar with the expiration date of your package so you don't miss out on any coaching or support.

⸭ If you’ve chosen to pay your fee via a payment plan, you are responsible for paying your balance in full within the period before your package expires.

Reduced-fee Speaking and Training

I am happy to offer a few reduced-fee speaking engagements each year to carefully chosen nonprofits or educational institutions.

Reduced-fee presentations are 60 minutes or less and are standard trainings not customized to your specific group. They can be delivered in-person in the Santa Barbara/Ventura area, or remotely. I require a minimum of 25 attendees.

Before you ask me to waive all or part of my fee in exchange for "exposure," please consider that I am a professional speaker, trainer and coach; speaking IS my business. It's not something I do as part of a job where I'm getting a paycheck and speaking on the side; it is the meat and potatoes of my business.

So it's important that, when I do waive or reduce my fee, I'm able to receive value in return for the value my program will bring to your attendees. Exposure does not provide value to me unless there are serious buyers in the room, so I don't work for exposure.

Keep in mind: your venue, food, A/V team, PR, marketing, and catering and event staff probably aren't the reasons people are attending your event. But you budget for all of those things, right?

Here are some examples of fair exchange of value to compensate me for my time and expertise if I reduce my fee (in roughly descending order of value to me):

⸭ Ask sponsors to cover part or all of my fee

⸭ Cover my travel and hotel expenses (an extra hotel night in a vacation destination is always welcome)

⸭ Purchase a copy of my book for each attendee (often a different budget line item like materials)

⸭ Share a copy of any professional video or audio recording with me

⸭ Share professional photos with me if a photographer is present

⸭ Offer a trade show or expo booth, if one is available

⸭ Send me a contact list of all attendees within one week after the event

⸭ Promote my program to your national or regional chapters within two weeks after the event

⸭ Allow me to make an offer to the group

⸭ Offer membership to your organization, if applicable

⸭ Write a testimonial for my website within two weeks of the engagement

⸭ Submit a press release before the program to at least one local media/newspaper/event calendar

⸭ Offer a ticket to your fundraising event

⸭ Share an interview, promo or article in your newsletter (before and/or after the engagement)

Reach out and let's talk about how to make this work!

Referrals

Thank you for your referrals!

I offer a special gift to those who send referrals my way who then sign up for my coaching or training packages, maybe a locally crafted product from here in Ojai, or an Amazon eGift card.

Your referral gift will be sent after payment has been received from the new client, or the refund period has passed in live online programs. Thank you for always keeping me in mind for your friends and colleagues who need to improve their public speaking.