General Sales Policy

Product and program prices, sales, and special discounts are valid only for the dates and deadlines upon which they are offered, and they are not valid on previous or future purchases. I don’t make exceptions to this policy as it would not be fair practice to do so.

Digital Products

Live Online Programs

Individual Coaching

Reduced-Fee Speaking/Training

Referrals

Digital Downloadable Products: Includes home study programs and all e-books or e-courses accessed and downloaded digitally

⸭ Please note the guarantees on the sales page for each individual product.

⸭ Digital products are not eligible for refunds. A request for a credit equal to the amount of purchase must be made within 30 days of the date of purchase. Credit may be used towards any product or program available on the CoachLisaB.com site within one year. Credit may not be applied towards coaching.

⸭ If using the payment plan option for purchase of a digital product, no credit will be given unless or until the balance of the purchase price is paid in full.

Live Online Programs: Includes all programs delivered live or recorded online via webinar or video

⸭ I issue refunds for live online courses within 30 days of the start date of the course.

⸭ If you choose a payment plan to pay your program fee, you agree to pay the tuition in full as per terms of that payment plan as listed on the web page for the program.

⸭ If you choose a payment plan to pay your program fee, and your credit or debit card is declined for any reason for any of the payments, you will immediately use another form of payment upon notification of the decline, or you will forfeit your placement in the program.

⸭ If you choose to remove or cancel yourself from a live online program after 30 days past the start date, you understand no refunds will be issued, and if you’ve chosen to pay your fee via the payment plan, that you are still responsible for paying your balance in full.

Individual Coaching

⸭ Unlimited Quick Results Laser Coaching Package expires 6 months after purchase. Please mark your calendar with the expiration date of your package so you don't miss out on any coaching or support.

⸭ The Strategic Focus Coaching Package expires 3 months after purchase. Please mark your calendar with the expiration date of your package so you don't miss out on any coaching or support.

⸭ If you’ve chosen to pay your fee via a payment plan, you are responsible for paying your balance in full within the period before your package expires.

Reduced-fee Speaking and Training

I am happy to offer a few reduced-fee speaking engagements each year to carefully chosen nonprofits or educational institutions.

Reduced-fee presentations are 60 minutes or less and are standard trainings not customized to your specific group. They can be delivered in-person in the Santa Barbara/Ventura area, or remotely. I require a minimum of 25 attendees.

Before you ask me to waive all or part of my fee, please consider that I am a professional speaker, trainer and coach; speaking IS my business. It's not something I do on the side of another kind of business to get clients; it is the meat and potatoes of my business.

So it's important that, when I do waive or reduce my fee, I'm able to receive value in return for the value my program will bring to your attendees.

Do your venue, food, A/V team, PR, marketing, and catering and event staff provide as much value to your attendees as your speakers do? If you budget for these items, then you can find a way to pay your speakers!

Here are some examples of how you can offer a fair exchange of value and compensate me for my time and expertise (in roughly descending order of value to me):

⸭ Ask sponsors to cover part or all of my fee

⸭ Cover my travel and hotel expenses

⸭ Share a copy of any professional video or audio recording

⸭ Professional photos if a photographer is present

⸭ Purchase a copy of my book for each attendee (often a different budget line item like materials)

⸭ A trade show or expo booth, if one is available

⸭ Contact list of all attendees within one week after the event

⸭ Promotion/marketing of my program to your national or regional chapters within two weeks after the event

⸭ Permission to make an offer to the group

⸭ Membership to your organization, if applicable

⸭ A testimonial for my website within two weeks of the engagement

⸭ A press release before the program to at least one local media/newspaper/event calendar

⸭ A ticket to your fundraising event

⸭ An interview, promo or article in your newsletter (before and/or after the engagement)

Referrals

Thank you for your referrals!

I offer a special gift to those who send referrals my way who then sign up for my coaching or training packages, maybe a locally crafted product from here in Ojai, or an Amazon eGift card.

Your referral gift will be sent after payment has been received from the new client, or the refund period has passed in live online programs. Thank you for always keeping me in mind for your friends and colleagues who need to improve their public speaking.